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Customer Support Jobs



Customer Support

Job Title: Customer Support
Job Location: Lekki, Lagos
Industry: Gaming & Entertainment

Customer Support Responsibilities:

  • Maintain good communication with customers and provide excellent customer service experience.
  • Act and communicate proactively, keeping customers/Agents informed of any issues arising
  • Make and receive internal and external calls.
  • Attend to inbound calls, chats, and reply to emails. Proffer solutions to customers/Agents and give customers information on our available products.
  • Send registration information to intending agents who enquire about the process.
  • Process waybill to be sent to agents.
  • Closely work with other departments, sharing knowledge and best practice.
  • Any other task as assigned by Supervisor.

Major Accountabilities:

  • Be online at 8 am daily to start duty
  • Reply to customers correctly
  • Send a Waybill report at the end of each waybill processing
  • Reports to the H.O.D of customer care unit of activities.

Key Performance Indicators
Functional Responsibilities:

  • Ensure that customers are educated on the product.
  • Interact with other departments when necessary to close chats or transaction deals.

Apply to: with “job title” as subject of the mail.

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