Customer Support Jobs

Customer Support

Job Title: Customer Support
Job Location: Lekki, Lagos
Industry: Gaming & Entertainment

Customer Support Responsibilities:

• Maintain good communication with customers and provide excellent customer service experience.
• Act and communicate proactively, keeping customers/Agents informed of any issues arising
• Make and receive internal and external calls.
• Attend to inbound calls, chats, and reply to emails. Proffer solutions to customers/Agents and give customers information on our available products.
• Send registration information to intending agents who enquire about the process.
• Process waybill to be sent to agents.
• Closely work with other departments, sharing knowledge and best practice.
• Any other task as assigned by Supervisor.

Major Accountabilities:

• Be online at 8 am daily to start duty
• Reply to customers correctly
  
• Send a Waybill report at the end of each waybill processing
  
• Reports to the H.O.D of customer care unit of activities.

Key Performance Indicators
Functional Responsibilities:

• Ensure that customers are educated on the product.
• Interact with other departments when necessary to close chats or transaction deals.

Apply to: jobsbybecky@gmail.com with “job title” as subject of the mail.

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