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Customer Support

Job Title: Customer Support
Job Location: Lekki, Lagos
Industry: Gaming & Entertainment

Customer Support Responsibilities:

  • Maintain good communication with customers and provide excellent customer service experience.
  • Act and communicate proactively, keeping customers/Agents informed of any issues arising
  • Make and receive internal and external calls.
  • Attend to inbound calls, chats, and reply to emails. Proffer solutions to customers/Agents and give customers information on our available products.
  • Send registration information to intending agents who enquire about the process.
  • Process waybill to be sent to agents.
  • Closely work with other departments, sharing knowledge and best practice.
  • Any other task as assigned by Supervisor.

Major Accountabilities:

  • Be online at 8 am daily to start duty
  • Reply to customers correctly
  • Send a Waybill report at the end of each waybill processing
  • Reports to the H.O.D of customer care unit of activities.

Key Performance Indicators
Functional Responsibilities:

  • Ensure that customers are educated on the product.
  • Interact with other departments when necessary to close chats or transaction deals.

Apply to: jobsbybecky@gmail.com with “job title” as subject of the mail.

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This job section ONLY contains summarized details of available jobs therefore it is NOT the official job page. We strive to keep you abreast of job information across several regions and we endeavor to keep the information provided updated and correct.

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